Flatall.com offers three different policies for Traveler Cancellations. Once a booking has been confirmed, the policy is equally binding for both the Host and the Traveler. Any cancellation policy connected to a listing is openly visible to make sure that the Traveler is aware of the terms that they will be bound by when a booking is confirmed.

Flexible:

Full refund 1 day prior to arrival, except fees

For a full refund, the Traveler's cancellation must be made 24 hours before the check-in (12 p.m. (noon) local time)
If a Traveler cancels their booking at any time, the service charge worth 10% of the total booking value will be charged to the Traveler.
If the guest cancels less than 24 hours before check-in, the first night is non-refundable.
Cleaning fees are always refunded if the guest did not check in.
If a Traveler cancels their booking at any time, the service charge worth 10% of the total booking value will be charged to the Traveler.
If there is a complaint from either party, notice must be given to Flatall.com within 24 hours of check-in.
Flatall.com will mediate when necessary, and has the final say in all disputes.
A booking is not cancelled until the traveler receives a confirmation mail from Flatall.com. In case the traveler has not received this confirmation, he should instantly contact Flatall.com.

Moderate:

Full refund 5 days prior to arrival, except fees

For a full refund the Traveler's cancellation must be made 5 days before the check-in (12 p.m. (noon) local time)
If a Traveler cancels their booking at any time, the Flatall.com fee worth 10% of the total booking value will be charged to the Traveler.
If the guest cancels less than 5 days in advance, the first night is non-refundable but the remaining nights will be 50% refunded.
Cleaning fees are always refunded if the guest did not check in.
If a Traveler cancels their booking at any time, the service charge worth 10% of the total booking value will be charged to the Traveler.
If there is a complaint from either party, notice must be given to Flatall.com within 24 hours of check-in.
Flat4day.com will mediate when necessary, and has the final say in all disputes.
A booking is not cancelled until the traveler receives a confirmation mail from Flatall.com. In case the traveler has not received this confirmation, he should instantly contact Flatall.com.

Strict:

50% refund up until 1 week prior to arrival, except fees

For a 50% refund the Traveler's cancellation must be made 1 week before the check-in (12 p.m. (noon) local time)
If the guest cancels less than 7 days in advance, the nights not spent are not refunded.
Cleaning fees are always refunded if the guest did not check in.
If a Traveler cancels their booking at any time, the Flatall.com fee worth 10% of the total booking value will be charged to the Traveler.
If there is a complaint from either party, notice must be given to Flatall.com within 24 hours of check-in.
Flatall.com will mediate when necessary, and has the final say in all disputes.
A booking is not cancelled until the traveler receives a confirmation mail from Flatall.com. In case the traveler has not received this confirmation, he should instantly contact Flatall.com.

Super Strict:

50% refund up until 30 days prior to arrival, except fees

For a 50% refund the Traveler's cancellation must be made 30 days before the check-in (12 p.m. (noon) local time).
For example, if the reservation is for Friday, the cancellation must be made until Thursday midnight of the previous month.
If A Traveler decides to leave earlier than expected, the remaining payment won't be refunded.
If a cleaning fee is settled between a Host and a Traveler, the cleaning fee will be refunded just if the Traveler has not checked in.
If a Traveler cancels their booking at any time, the Flatall.com fee worth 10% of the total booking value will be charged to the Traveler.
For any cancellation the following terms always apply
Any complaints about the property must be made within the next 24 hours after check-in.
The cancellation of any booking is only official until you have received a cancellation confirmation email from Flatall.com
Flatall.com will mediate between any disputes and reserves the right to decide finally and conclusively on such disputes.

For any cancellation the following terms always apply

Any complaints about the property must be made within the next 24 hours after check-in.
The cancellation of any booking is only official until you have received a cancellation confirmation email from Flatall.com
Flatall.com will mediate between any disputes and reserves the right to decide finally and conclusively on such disputes.

How to cancel a booking

Any booking cancellation can only be processed by Flatall.com. Therefore, you should send an email to info@Flatall.com to inform us about your intent to cancel your booking, independent from any arrangements with your Host/Traveler.